Services

Face-To-Face Mediation

We will carry out a full mediation process.

This will normally consist of:

One full day (e.g. 10am to 5pm) working with the disputants to address the root causes of the dispute.
The mediation process provides a way of addressing disputes by helping both parties work together to arrive at a satisfactory solution to the conflict.

All parties will have an opportunity to express their feelings to the other parties in strictest confidence in private sessions during the day.

The aim is to maintain the (working) relationship wherever possible.

Mediation is about the future, not the past or who is right or wrong. It aims to get things working again asap.

The process is confidential with no detailed feedback going to any third party beyond the outcome of the mediation.

In house Mediation training:

• Training programmes for teams to develop conflict avoidance and conflict resolution skills, enabling them to diffuse all conflict scenarios from small scale to full mediation

Coaching

We coach individuals in the skills to

• avoid conflict through developing interpersonal and negotiation skills
• quickly identify and deal with conflict

Our range of services is designed to respond to specific
problems that have already arisen or are anticipated.

These services are all

• Confidential (on a non-prejudice basis)
• Voluntary

Can be by phone, skype or face to face

Consultancy

We offer consultancy services to large and small companies, organisations or groups, facilitating them in identify needs, preventing conflict and developing strategies to address conflicts

Where there is a conflict within a group

• We can offer an analysis of the triggers
• Help group members to understand the group dynamics
• Help individuals to identify their own needs and to analyse how easily, or not, they fit with the group needs
• Help individuals and groups to develop strategies to have their needs addressed without damaging the common aim of the group

Where there is conflict between organisations

• We can offer an analysis of the triggers
• Explore the different needs and wants of the organisations
• Help develop strategies to have all needs addressed without damaging the common aim of the organisations

Training